Musicians Friend
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Musicians Friend Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Musicians Friend has 1.9 star rating based on 83 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Product, Changed delivery method, Product selection and website.
Cons: Customer service, Lack of obvious organisation and communication between depts, Customer service - rude.Recent recommendations regarding this business are as follows: "DON'T SHOP HERE", "Shop music equipment some where else if you can.", "very accommodating company……", "Check out companies like Woodwind and Brasswind", "Buyer beware".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Musicians Friend has 1.9 star rating based on 83 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Product, Changed delivery method, Product selection and website.
Cons: Customer service, Lack of obvious organisation and communication between depts, Customer service - rude.Recent recommendations regarding this business are as follows: "DON'T SHOP HERE", "Shop music equipment some where else if you can.", "very accommodating company……", "Check out companies like Woodwind and Brasswind", "Buyer beware".
Most users ask Musicians Friend for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Musicians Friend Reviews
"Return"
I unfortunately had to return a base, and that is because it did not work for me as a left-handed, bass player, and nothing more. The company was very...
"Don't Waste Your Time with MF!"
MF prices are no longer competitive, nor do they make up for anything with knowledge or customer service. I placed an order for backorder in July, and was...
Asheville, North Carolina
Don't Waste Your Time with MF!
MF prices are no longer competitive, nor do they make up for anything with knowledge or customer service. I placed an order for backorder in July, and was given estimated arrival times for 2 months out.
Each time the ETA came, they pushed it back out another 6-8 weeks. I never received updates, so had to constantly check in with staff, who never had any definitive answers, reasons, for delays, etc. All I could get was a new ETA each time, and wait another period. When they finally guaranteed that I had 1/10 of these products on reserve (from a SUPERVISOR), they claimed my product had indeed arrived to the shop and would be shipped out to me momentarily.
Then within a week, I had gear advisors claiming the item was all sold out, without any explanation, then tried to place all the blame on Fender and gave a weak, canned apology. There was no attempt to soften the blow or make up for all the time lost (over 7 months) of waiting and following up with them personally, being dragged along with false hopes and misinformation.
They simply said, "Let's get you something else" without offering any sort of discount/deal/coupon or attempt to make the situation better. When I tried to continue working with them to see if they could offer any sort of consolation discount, they simply ignored me.
Sadly enough, you'll get better service and clearer answers from Amazon than a company like this, who's allowed itself to be driven into the ground by careless people who have no regard for integrity or maintaining customers.
I'd give 0 stars if it would have allowed me to.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Company doesn't care about the customer.
- Do not care about their customers
Preferred solution: And exchange for the item I asked for
User's recommendation: DON'T SHOP HERE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Worst customer service ever!
I attempted a return with Benny over the phone. He was laughably horrible and extremely unprofessional.
I was sent the wrong item and when I attempted to start the return process, I was talked down to by Benny. I was told from Benny that I should have gone into another company's music store to verify the item size before ordering through Musicians Friend. Benny also threatened to erase the conversation because he did not like that I kept asking to speak to his supervisor. Benny refused to pass me on to his manager.
Benny also said he would have refunded my shipping had I been more agreeable but decided not to because of my tone. Do yourself a favor and NEVER SHOP AT MUSICIANS FRIEND.
They are not any kind of friend to musicians. Hopefully they go out of business soon.
- Will go out of business soon
- Worst customer service ever
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Return
Preferred solution: Full refund
User's recommendation: very accommodating company……
Wheres my order???
- Lies about delivery and when items will ship
Preferred solution: Deliver product or service ordered
User's recommendation: Shop music equipment some where else if you can.
MUSICIANS FRIENDS DONT MATCH PRICES
I have bees buying instruments from Musicians Friends for many years and was told, and FOOLISHLY BELIEVED, that the matched prices of legit competitors brick and mortar shops. Well this Black Friday I got a price that was 20% off for a guitar from the Woodwind and Brasswind.
When I called up MF the sales rep stated I CANT MATCH THAT PRICE CAUSE THEY MAY HAVE A SPECIAL DEAL WITH THE GUITAR COMPANY I questioned that cause the W and B is a legit brick and mortar company and an on line shop as well. I then purchased the item from The Woodwind and Brasswind as obviously THEIR MATCHING PRICES POLICY IS FALSE.
Preferred solution: Apology
User's recommendation: Check out companies like Woodwind and Brasswind
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Davenport, Florida
Professional thieves and liars
- Are liars
Preferred solution: Get out of the business. No lo ger a customer.
User's recommendation: Buyer beware
That has been my experience also. Sweetwater is much better about returns.
Poor customer service and not standing behind the items sold
- Lack of obvious organisation and communication between depts
- Dismissive staff
- Poor customer service for long term relationships
User's recommendation: Shop somewhere else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rancho Cordova, California
Musicians Friend (EBay)
User's recommendation: Don't buy from (eBay) Musicians Friend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Horrible, misleading and bait and switch tactics.
I ordered my kit 11-7-2021. At the time I ordered my kit, it was "in stock and ready to ship".
Two weeks later, an email came that stated that my kit was backordered and would ship in January. In January, it was February, February, became March, March became April, April is now June and "customer service" now cuts off my calls when I call.
This is a disgusting and poorly run corporation. The kit in question is a DW collector's series, Broken Glass, with a 24" kick; it is beautiful, too bad I cannot get it and Musicians Friend is a "not at home" company w/o integrity to stand behind their orders.
- 000
- Lack of obvious organisation and communication between depts
- Good luck
- Item was never received
Preferred solution: Deliver product or service ordered
User's recommendation: Go else where
Leesburg, Florida
Won't stop calling.
Preferred solution: Stop calling. Stop leaving voicemails.
User's recommendation: Don't give them your real phone number.
Kingsport, Tennessee
Canceled order rg-35-sn
User's recommendation: be carful of this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
GROSS MISREPRESENTATION
- Nice looking website
- Misleading
Preferred solution: Let the company propose a solution
User's recommendation: BEWARE - GO ELSEWHERE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Return guitar
- Great service and prices
- Need to be sympathetic to people loosing jobs due to pandemic
Preferred solution: Let the company propose a solution
User's recommendation: Shop somewhere else
Very Poor Customer Service
- Uninformed staff
- Ignorant staff
- Customer service - rude
Preferred solution: Apology
User's recommendation: Buy from someone else.......
Dishonest company
They really don't give a crap if they lost my business.But hopefully I saved a few people the same experience as I had with them.Would not buy so much as a guitar pick from them, ever again.
In mid June I ordered two QSC cp-12's that Musicians "Friend" was advertising on their website at 424.99 with free totebag. The ad specified "In stock/ready to ship".
Around one week later they sent an e-mail saying the speakers were back ordered.
I called to ask how long the wait would be and was told they would be shipped by July 14.
On July 9th I received an e-mail telling me that one of those speakers still on order was cancelled.
When I contact them to find out what was going on they said things still on back order, but could not explain why one of the speakers had been cancelled, nor did they offer to reinstate the order for the cancelled speaker. In frustration I told them to just cancel the order.
When I went shopping for somewhere else to order these speakers I was astounded to find Musician's Friend advertising them "In stock ready to ship" for 499.00.
They are not interested in honoring the original order and if fact have refused to do so.
- Order fulfilment
- Lip service
- This company does not honor advertised prices
Preferred solution: Deliver product or service ordered
User's recommendation: stay away
About
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Musician's Friend is an American company. It specializes in direct response retail of musical instruments and a variety of related gear. The company was founded in 1983 by Robert and Deanna Eastman. It is headquartered in Medford, Oregon. Musician's Friend provides a forty-five day money-back guarantee on most musical items. The company provides the rock-oriented catalog, and two other specialty catalogs. Well-known musician community website Harmony Central that provides articles and reviews posted by musicians was purchased by Musician's Friend in 2005.
In 1999,Musician's Friend was acquired by Guitar Center and at the present time it is a wholly owned subsidiary.
Musicians Friend is ranked 77 out of 496 in Music stores category
USA
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Woodwind and Brasswind is owned by Guitar Center