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I just ordered two speakers. When I selected the items the website indicated that the items were in stock. So I proceeded with the purchase. I get an email less than 12 hours later that the items are on back order. And only 1 speaker will be shipped. This seems to be a growing scam as I experienced the same issue with PSSL.com. I order three different items where the web site said that the items were in stock. Only to get an email 24 hours late... Read more

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This is the worst retail company I have ever dealt with. I paid over $500 for an acoustic guitar. First they sent me an electric travel guitar--not even CLOSE to what I ordered. After talking to several unapologetic and not very knowledgeable people over the phone, I was told to send back the incorrect item, which I did, with the understanding the correct item was shipping to me. It arrived yesterday--a VIOLIN this time, not the Martin acoustic... Read more

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I called the Atlanta Ga store Wednesday this week to purchase two Mackie Sub woofer 18S and I spoke with someone named Telib. I wanted to also do a trade-in. Since my trade in product (M 1100 BGW sub) was not in the inventory Telib told me he had to call New York and he would call me back. Since I didn't receive a call back from Talib for a few days I decided to move forward, so today I traded and purchased the items from a competitor. Customer... Read more

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First, I have to say I'm always impressed with the customer followup and consultation from Sweetwater. But this is about Musician's Friend. I found out Musician's Friend is the same as Guitar Center, and now I can see the similarities. Prices are good, and service is okay as long as there are no issues, but customer service stops there. I ordered something on backorder thinking it would arrive by a certain time, but then it was delayed by 2... Read more

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I orderd a sansamp product,..they sent the wrong one,..it was clearly marked ..all they had to do was read the lable. Its been nearly a month and all i get is b.s. and empty promisses . they wont reverse the charge. Filed bbb complaint. Horrable company

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Can't say nothing that has not already...................... Except that this company does not care about their customers at all or this site would not be here..................... Their customer service manager "Nicole" would rather *** me of than pay for overnight shipping of my order because of their mistake........ I am a store owner and i succeed because i care about the customer, and that is always priority one.......mistakes happen but... Read more

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If you have an issue with something you've purchased at MF, in our case a bass amp, make no mistake, there is no getting help at one of their locations out on the road BECAUSE THERE ARE NONE! How did we not realize this when choosing between them and Guitar Center or another national chain? And even though they are owned by the same company as Guitar Center, they have zero ability to help with any warranty issues. Please return the amp to... Read more

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Ordered a drum set since xmas 2015,yet to be delivered

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in 2008 I bought a jackson rr1 from them, for some reason (never experienced this with any other brand news RR1s or any other Jacksons) I had fret board's black paint residue on my fingertips for days. Had a Boss SD1 pedal gifted to me as a Christmas gift this year (2016), no matter what I did pedal is not working. Considering I never had any issues with any boss pedals before, I threw the original box away. Now I can't even return it. Never... Read more

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My brother just bought a gibson les paul studio from this company. Guitar arrives with strap wear scratches around the strap holder. Obviously it has been used. Also no warranty forms or checklist in the case. Call musicians friend to complain and the salesperson gives us reply that the guitar was new and no accessories are included which means original paperwork. What a joke. They also passed a used amp to us last year that we sent back and... Read more

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