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  • Feb 27
  • Online Shopping
  • Olympia, Washington
  • Drumhead
  • 13
  • REVIEW RATING 4/5

I ordered drum heads and what I got was everything they said they had in stock and then my wife found out on the Internet after reviewing how much things cost they refunded me one of the items they promised they had and with no phone call they go by your phone number on your account and the least they could have done just call me let me know who did not have the item it cost me recording job for... Read more

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Resolved

  • Jan 26
  • Shopping
  • Queens, New York
  • Collection Letter
  • 50
  • REVIEW RATING 5/5

I've received a sudden letter from Caine & Wiener, a debt-collecting company, stating that I owe Musician's Friend a 201$!, Although I've never bought anything on credit from them, and I've been their customer for years. After asking them to resolve this issue,They still refuse to resolve anything, saying that "there's nothing they can do about it", and asking me to resolve it myself with... Read more

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  • Jan 24
  • Online Shopping
  • Fayetteville, North Carolina
  • Musical Instrument Equipment
  • 39
  • REVIEW RATING 4/5

They use to be pretty good, but lately not anymore. They must have new management. I have been harassed by these people over a 50 dollar item I sent back but they can't find. They tricked me into paying 50 more dollars once and when I realized my stupidity, they called back for another 50. Then they put more on the card than they said. I called the card company, they said I had a case... Read more

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  • Dec 30, 2014
  • Online Shopping
  • Big Bear City, California
  • Guitar
  • 1
  • 1
  • 81
  • REVIEW RATING 3/5

I dealt with this company for over a year trying to purchase a Fender Eric Clapton Stratocaster Custom Shop in pristine condition. Have received two defects, I up-graded to the Fender Merle Haggard Telecaster Custom Shop, again receiving two defective models. Yes, Musician's Friend gave me a considerable discount on these guitars (over one thousand off the MSRP, which shows what their mark-up... Read more

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  • Dec 30, 2014
  • Products
  • Anderson, South Carolina
  • Guitar
  • 1
  • 1
  • 49
  • REVIEW RATING 3/5

Purchased high priced guitar along with a 2 year warranty. Guitar was flawed and Musicians Friend would not honor the warranty because they claimed the manufacturer (Gibson) had a life time warranty. Gibson told me to ship back to them at my cost and they would review the issue, not necessarily at their cost. When I asked Musicians Friend what the value of the warranty was they said it only... Read more

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  • Aug 12, 2014
  • Online Shopping
  • Guitar Pickup Shipping
  • 1
  • 1
  • 192
  • REVIEW RATING 4/5

So I ordered a guitar pickup from Musicians friend through Ebay but decided against the pickup. The pickup was never opened so I wanted to do a return within 30 days. I called them and got the RA# but then the rep told me that since they offered FREE shipping the first time around they were gonna deduct their shipping cost to me, keep in mind I still have to pay shipping to them in order to... Read more

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  • Aug 05, 2014
  • Online Shopping
  • Tascam Warranty
  • 1
  • 1
  • 113
  • REVIEW RATING 4/5

I ordered a Tascam DP-32 from Musicians friend on April of 2014. The representative told me that if I purchases the warranty for 89.99, all problems would be covered including shipping and that the unit would be replaced. Inside 2 months the unit showed problems with a popping sound when rewound and then played. Musicians Friend, when called, refused to cover the warranty as described by the... Read more

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  • May 03, 2014
  • Shopping
  • Musical Instruments
  • 226
  • REVIEW RATING 5/5

I bought a guitar from Musician's Friend that they had advertised as new. I was listed as a Blem item (blemished?) I called to inquire before making the purchase. They told me there was nothing wrong with it, it was not a factory second, it was actually an "open box" item and that it still carried the original Limited Lifetime Warranty. That was seven years ago. But now a situation has arisen... Read more

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  • Apr 25, 2014
  • Entertainment
  • Overland Park, Kansas
  • Vintage Acoustic Guitar
  • 1
  • 1
  • 211
  • REVIEW RATING 4/5

I purchased a (Condition 2-Gently Used) Gibson J-45 True Vintage Acoustic from Musicians Friend on March 28th for 2463.00. When I received the guitar, it had a strange metallic sound to it, which may have resolved with a string change, but parts of the case had come undone and unsightly glue-repair-splatter was allover the interior of the case, so I decided to return it. Via UPS, Musician's... Read more

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  • Nov 30, 2013
  • Shopping
  • Frederick, Maryland
  • Online Order
  • 143
  • REVIEW RATING 3/5

I placed an order for a 2013 Gibson Les Paul Standard Premium Flame Top in Desert Burst Finish on 11/25/2013 for $2,169.50. On 11/28/2013, I called Musician's Friend and was assured my order would be shipped. On 11/29/2013, I received a call from Musician's Friend telling me the manufacturer would not fulfill the order and that no more guitars in that finish would be made available. I was... Read more

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