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  • 13 hours ago
  • Online Shopping
  • Fayetteville, North Carolina
  • 4
  • REVIEW RATING 4/5

They use to be pretty good, but lately not anymore. They must have new management. I have been harassed by these people over a 50 dollar item I sent back but they can't find. They tricked me into paying 50 more dollars once and when I realized my stupidity, they called back for another 50. Then they put more on the card than they said. I called the card company, they said I had a case... Read more

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  • Dec 30, 2014
  • Online Shopping
  • Big Bear City, California
  • Guitar
  • 53
  • REVIEW RATING 4/5

I dealt with this company for over a year trying to purchase a Fender Eric Clapton Stratocaster Custom Shop in pristine condition. Have received two defects, I up-graded to the Fender Merle Haggard Telecaster Custom Shop, again receiving two defective models. Yes, Musician's Friend gave me a considerable discount on these guitars (over one thousand off the MSRP, which shows what their mark-up... Read more

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  • Dec 30, 2014
  • Products
  • Anderson, South Carolina
  • Guitar
  • 1
  • 1
  • 29
  • REVIEW RATING 3/5

Purchased high priced guitar along with a 2 year warranty. Guitar was flawed and Musicians Friend would not honor the warranty because they claimed the manufacturer (Gibson) had a life time warranty. Gibson told me to ship back to them at my cost and they would review the issue, not necessarily at their cost. When I asked Musicians Friend what the value of the warranty was they said it only... Read more

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  • Aug 12, 2014
  • Online Shopping
  • Guitar Pickup Shipping
  • 1
  • 1
  • 174
  • REVIEW RATING 4/5

So I ordered a guitar pickup from Musicians friend through Ebay but decided against the pickup. The pickup was never opened so I wanted to do a return within 30 days. I called them and got the RA# but then the rep told me that since they offered FREE shipping the first time around they were gonna deduct their shipping cost to me, keep in mind I still have to pay shipping to them in order to... Read more

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  • Aug 05, 2014
  • Online Shopping
  • Tascam Warranty
  • 1
  • 1
  • 94
  • REVIEW RATING 4/5

I ordered a Tascam DP-32 from Musicians friend on April of 2014. The representative told me that if I purchases the warranty for 89.99, all problems would be covered including shipping and that the unit would be replaced. Inside 2 months the unit showed problems with a popping sound when rewound and then played. Musicians Friend, when called, refused to cover the warranty as described by the... Read more

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  • May 03, 2014
  • Shopping
  • Musical Instruments
  • 204
  • REVIEW RATING 5/5

I bought a guitar from Musician's Friend that they had advertised as new. I was listed as a Blem item (blemished?) I called to inquire before making the purchase. They told me there was nothing wrong with it, it was not a factory second, it was actually an "open box" item and that it still carried the original Limited Lifetime Warranty. That was seven years ago. But now a situation has arisen... Read more

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  • Apr 25, 2014
  • Entertainment
  • Overland Park, Kansas
  • Vintage Acoustic Guitar
  • 1
  • 1
  • 189
  • REVIEW RATING 4/5

I purchased a (Condition 2-Gently Used) Gibson J-45 True Vintage Acoustic from Musicians Friend on March 28th for 2463.00. When I received the guitar, it had a strange metallic sound to it, which may have resolved with a string change, but parts of the case had come undone and unsightly glue-repair-splatter was allover the interior of the case, so I decided to return it. Via UPS, Musician's... Read more

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  • Nov 30, 2013
  • Shopping
  • Frederick, Maryland
  • Online Order
  • 126
  • REVIEW RATING 3/5

I placed an order for a 2013 Gibson Les Paul Standard Premium Flame Top in Desert Burst Finish on 11/25/2013 for $2,169.50. On 11/28/2013, I called Musician's Friend and was assured my order would be shipped. On 11/29/2013, I received a call from Musician's Friend telling me the manufacturer would not fulfill the order and that no more guitars in that finish would be made available. I was... Read more

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  • Oct 02, 2013
  • Online Shopping
  • Order Delivery
  • 4
  • 4
  • 140
  • REVIEW RATING 4/5

SOMEBODY HELP!! I bought this flute; (Condition 3 - Good Yamaha YFL-874HW Handmade Wooden Flute Level 3 Standard 889406630925), on 9/28/13. I paid for it and they send it. Got my email with the tracking #. Waited 5 days and today, right now, my flute is at UPS in my town, in my backyard. But someone at Musicians Friend requested UPS a delivery intercept/return to sender, and my flute, which I... Read more

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  • Aug 07, 2013
  • Online Shopping
  • Gemini First Mix Pro
  • 1
  • 1
  • 121
  • REVIEW RATING 4/5

i have bought a lot of items from mf over the years but not no more. i think if i buy something and it does not work you should take it back and give a refund. i received my package fast which was good. but it was missing software to make it work properly, i called them and asked to see what we could do to make it right and they suggested going to the company (gemini) web site and downloading the... Read more

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