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these people can't even spell customer service....the little twerp on the phone had no answers whatsoever but did have plenty of attitude. Basically told me tough crap. Order was due here on 9/28...never arrived....no way to track it...order not even on their...
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MusiciansFriend
MusiciansFriend

Hello,I apologize for the experience you've had with this. Please email us your order info to Gearheads@musiciansfriend.com and we can get this taken care of for you.

#1108525
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I purchased a Taylor 514CE which was NOT what I expected. I had owned one in the past and it was a great guitar. This one would have needed work right out of the case. Long story short it cost me $102 to ship it back after being charged $1799 for the guitar which has...
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Anonymous
Martin

Also blame Taylor.They built it.Most guitars need a setup when purchased new.

Anonymous
Anonymous

I apologize for the inconvenience and the poor service. Please forward this complaint along with your order number to gearheads@musiciansfriend.com We will do what we can to...

2.6
#1097341
Reply to reviews
I purchased a guitar & case on a Saturday with expedited shipping. When I noticed that the guitar's description did NOT match the confirmation email/item link sent to me, I decided, "wow, bogus description, I didn't want a blemished guitar", I decided to cancel my...
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Anonymous
Louie

You did not lose $100,000.00It is absurd to even state that.Your complaint is too long and pouty to read.Next time either patronize local business or Sweetwater.You are actual...

1.8
#1087622
Reply to reviews
Musicians Friend - Wrong item, no help!!!
1/1

Musicians Friend - Wrong item, no help!!!

Musicians Friend
#1141051
1.0
Details
I have been waiting for replies to 3 emails I’ve sent Musicians Friends for 4 days. They sent me the wrong guitar and I can’t even select the order on my purchase history because it isn’t there despite me buying it on my normal account. Sweetwater and Zzounds have NEVER treated me like such ***, AND when they make a mistake they send me a replacement immediately! *** you Musicians Friend.
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Product or Service Quality
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Musicians Friend - Credit Balance

Musicians Friend
#1054244
I have a credit with Musician's Friend of around $200. I will not be ordering any more items for awhile and want my credit to be applied to my Musician's Friend Platinum card balance. Please let me know when this is done. Thanks, Alan Mollenkopf
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Guitar Review

Musicians Friend
#1010508
2.4
Details
I returned a guitar. Then they tell me they are 2 weeks behind on issuing refunds. How? How can you be two weeks behind on refunds. They didn't need two weeks to accept my money but now they have my money and the guitar. Customer service was rude and sarcastic.
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website

Sansamp Para Driver Di Review

Musicians Friend
#812875
1.0
Details
I orderd a sansamp product,..they sent the wrong one,..it was clearly marked ..all they had to do was read the lable. Its been nearly a month and all i get is b.s. and empty promisses . they wont reverse the charge. Filed bbb complaint. Horrable company
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Billing Practices
Customer service
Exchange, Refund and Cancellation Policy
Turnaround Time
I was in the market for a new guitar. I wanted to put it on my new,but old musician Friend card (Never Used). Why not spread the payments over 24 months. I usually pay my CC's off in a few months anyways. After wasting an hour going over details and activating the...
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1.9
#1082821
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I ordered three Lee Oskar harmonicas and a K&M brace. $160 plus of products. Upon receiving package, I realized i had ordered one wrong harmonica key. I accidently ordered a B flat when I need a B major. When I called, I was told I could not return the harmonica...
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#1081033
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I ordered and paid for a brand new Fender Mustang from Musician's Friend. Instead, they shipped me a previously opened and damaged guitar that had obviously been returned by someone else. They wanted me to ship it back and AFTER they received they would process sending...
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1.0
#1058986
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I ordered a bass from Musiciansfriend approximately two months ago, and while I knew it was back-ordered by about a week, they didn't actually ship anything for much longer despite taking orders without back-order in the same time. That's just a minor complaint though...
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1.7
I didn't like
  • Lack of customer contact and care
  • Paying for product not available when on back order
  • Service refusal
#1058651
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Musician's Friend tells you on their website they have a 2 year Musician's Friend warranty on the items they sell, but it's a total lie. I purchased a Warlock from them less than 2 years ago. Today was the first time I changed the strings on it and discovered that the...
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Anonymous
Anonymous

Why did you aggravate yourself so ?That's the easiest fix there is.You can't expect a new replacement guitar for one that admittedly has playing time on it before you even dis...

1.3
I liked
  • Warranty on the website
I didn't like
  • Customer service
  • Them not fulfilling the warranty
#1052976
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Musicians Friend - Don't buy a use item from them
Musicians Friend - Don't buy a use item from them
Musicians Friend - Don't buy a use item from them
Musicians Friend - Don't buy a use item from them
Musicians Friend - Don't buy a use item from them
This was suppose to be a slightly use guitar with pic marks...i live in Canada so I have to pay a additional 67$ to get the guitar from the Canadian Custom fee...upon opening the box...i notice that all the strings were all in tune...they did not loosen the tension on...
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5.0
Product
#1051588
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From musiciansfriend "I am contacting you in regards to your return activity with us over the years. We have audited your accounts and found that you are returning approximately 70% of what you receive. Our return policy is set forth in good faith that it will not be...
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1.0
#993319
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