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I purchased a guitar & case on a Saturday with expedited shipping. When I noticed that the guitar's description did NOT match the confirmation email/item link sent to me, I decided, "wow, bogus description, I didn't want a blemished guitar", I decided to cancel my...
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1.8
#1087622
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I was in the market for a new guitar. I wanted to put it on my new,but old musician Friend card (Never Used). Why not spread the payments over 24 months. I usually pay my CC's off in a few months anyways. After wasting an hour going over details and activating the...
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1.9
#1082821
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I ordered three Lee Oskar harmonicas and a K&M brace. $160 plus of products. Upon receiving package, I realized i had ordered one wrong harmonica key. I accidently ordered a B flat when I need a B major. When I called, I was told I could not return the harmonica...
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#1081033
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Musicians Friend - Credit Balance

Musicians Friend
#1054244
I have a credit with Musician's Friend of around $200. I will not be ordering any more items for awhile and want my credit to be applied to my Musician's Friend Platinum card balance. Please let me know when this is done. Thanks, Alan Mollenkopf
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Guitar Review

Musicians Friend
#1010508
2.4
I returned a guitar. Then they tell me they are 2 weeks behind on issuing refunds. How? How can you be two weeks behind on refunds. They didn't need two weeks to accept my money but now they have my money and the guitar. Customer service was rude and sarcastic.
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SansAmp Para Driver DI Review

Musicians Friend
#812875
1.0
I orderd a sansamp product,..they sent the wrong one,..it was clearly marked ..all they had to do was read the lable. Its been nearly a month and all i get is b.s. and empty promisses . they wont reverse the charge. Filed bbb complaint. Horrable company
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Drum Set Review

Musicians Friend
#774041
1.6
Ordered a drum set since xmas 2015,yet to be delivered
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I ordered and paid for a brand new Fender Mustang from Musician's Friend. Instead, they shipped me a previously opened and damaged guitar that had obviously been returned by someone else. They wanted me to ship it back and AFTER they received they would process sending...
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1.0
#1058986
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I ordered a bass from Musiciansfriend approximately two months ago, and while I knew it was back-ordered by about a week, they didn't actually ship anything for much longer despite taking orders without back-order in the same time. That's just a minor complaint though...
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1.7
I didn't like
  • Lack of customer contact and care
  • Service refusal
  • Paying for product not available when on back order
#1058651
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Musician's Friend tells you on their website they have a 2 year Musician's Friend warranty on the items they sell, but it's a total lie. I purchased a Warlock from them less than 2 years ago. Today was the first time I changed the strings on it and discovered that the...
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Anonymous
Anonymous

Why did you aggravate yourself so ?That's the easiest fix there is.You can't expect a new replacement guitar for one that admittedly has playing time on it before you even dis...

1.3
I liked
  • Warranty on the website
I didn't like
  • Them not fulfilling the warranty
  • Customer service
#1052976
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Musicians Friend - Don't buy a use item from them
Musicians Friend - Don't buy a use item from them
Musicians Friend - Don't buy a use item from them
Musicians Friend - Don't buy a use item from them
Musicians Friend - Don't buy a use item from them
This was suppose to be a slightly use guitar with pic marks...i live in Canada so I have to pay a additional 67$ to get the guitar from the Canadian Custom fee...upon opening the box...i notice that all the strings were all in tune...they did not loosen the tension on...
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5.0
Product
#1051588
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From musiciansfriend "I am contacting you in regards to your return activity with us over the years. We have audited your accounts and found that you are returning approximately 70% of what you receive. Our return policy is set forth in good faith that it will not be...
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1.0
#993319
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I purchased a $900 piece of equipment from Musician's Friend. It was advertised as "Mint" open box, "as good as new." Because it was 12% off of the regular price, I ordered it. When I received it, it did not work. I called their customer service, and spent over half an...
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3.3
I liked
  • Product selection and website
I didn't like
  • Customer service
#953355
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I was in the Chattanooga store to buy some guitar strings. As I was browsing, I found a Jimi Headrix Book for sale with no CD disc. ( in the BOOK ONLY SECTION !). I wanted to buy it, so I looked in the back to see the prices. Book =$9.99 Book and cd = $19.99. There...
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Product
I didn't like
  • Lack of customer contact and care
  • Customer service
#912128
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