Musicians Friend
Reviews and Complaints
Do yourself a favor and purchase your products elsewhere
Rubbish online music store who could care less about addressing the customers needs and concerns. Ordered a Midi controller and was informed that is would arrive at the end of the week for a gift.
Low and behold when I check customer service three days later the informed me that not only has it not shipped but is on hold. Never even bothering to send a email or anything to let me know. Also they said they give out military discounts but when you attempt to use the code after verification you get nothing.
I had did business with them over ten years ago but obviously something has changed very dramatically with their customer service. Stay away!
Preferred solution: An apology.
Horrible Experience with Musician's Friends
- To be able to an extend resolve the issues at hand
- Lack of obvious organisation and communication between depts
Preferred solution: Deliver product or service ordered
Resolved: Don't buy a use item from them
I accepted the offer of a rebate because of the damage...the guitar price was 349 and was drop to 280$ happy dance now..happy dude
Because I live in Canada I have to pay the Canadian Custom fee to receive the guitar ...67$ I still cannot believe that they sent a piece of *** like that...nobody should ever sell a guitar like that...unless you mentionne severe damage to the body and give out...
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Verified ReviewerMusicians Friend bait you with promises of discounts, but items are constantly delayed!
I ordered a discounted ukulele that was better pricing than all of their competitors before Xmas. It went into back order status before the order was cold.
Since then it has been extended five times! I started calling "customer service" after the third extension. "So sorry. It looks like the order should be fulfilled on the given date".
Given date approaches and Musicians Friend changes the date. They tell me there is nothing that they can do, but they already charged my CC. They tell me that they will happily cancel the order, but of course I believed in their sales pitch and have now missed similar but less sales running from other companies.
Don't believe their hype. You will end up losing.
- Sales promotions
- Order fulfilment
Preferred solution: Price reduction
Musicians friend terrible service. All they do is Lie. Lie. Lie
There lies and terrible service and lies has been going on for 1 and 1/2 years and still lying and making ridiculous claims Every few months they give you a new claim # so it doesn’t look like it’s going on for this long. First of all the piano weighs over 400 lbs so they tell me to mail it to there repair department.
I tell them that’s not reasonable. They send some one finally to repair, he’s going to order parts and be back, Then they tell me every week for months there waiting for musicians friend to send them the parts This never happens. Then musicians friend after another 10 lies and false promises, everyone that works there gives you another lie. They tell me the company is no longer in business.
They’re going to send someone else. Ps the other company is still in business. The new company never calls or shows up. Another time they tell me they’re going to send me a gift card to replace the piano $2599.00.
They send a gift card for $2.59. Then they take it back and back to more lies. Nothing but false promises.
There repair service is terrible. Don’t buy it Don’t trust them Your best bet is to buy it somewhere else.
- False promises
- Lack of obvious organisation and communication between depts
- False promises over and over
Preferred solution: A gift card for $2599 to repurchase as promised
I had to pay for shipping to return something I didn't order
- Having to pay for their mistake
Preferred solution: Full refund
Wrong item, no help!!!
*** MF
I purchased a guitar & case on a Saturday with expedited shipping. When I noticed that the guitar's description did NOT match the confirmation email/item link sent to me, I decided, "wow, bogus description, I didn't want a blemished guitar", I decided to cancel my order same-day.
I screen cap'd both the online description and the one sent to me by email for posterity. There are 9 levels (much like Dante's inferno) that I had to descend before the nightmare ended and my refund got back to me from Musician's Friend (aka MF, rhymes with Mother Flocker.) Names changed to protect the innocent. Circle of *** #1 - August 5th, Saturday, Part 1 - When I called to cancel my order a few hours after placing my order, Steve, who sounded like a stoned sloth, answered. "Oh, sure, send the stuff to me and I'll scope it out." After reviewing my screen caps, he said, "Wow, you're right.
That's our bad. No problem on cancelling at all! The merch was already picked [to be ready for shipment], but [the people who handle the shipping] will see that you don't want it." I asked for an emailed confirmation of my request. He said, "yep, you should get it in a few hours." Circle of *** #2 - Saturday, Part 2 - Eight hours after placing my cancellation and no email confirmation in sight, I called MF and asked for Steve.
Instead, I got Kaylee. She said, "Oh, sorry about what the other guy told you. I don't see any notes that he has done anything. By the way, we can't stop items like this.
I have to place a Return to Sender request and hope the merch turns around. Shouldn't be an issue. And since the merch won't leave the warehouse, you won't be charged ~$70 for the next-day shipping." So, I'm more irritated than a virgin unicyclist that Steve lied, but elated that Kaylee sounds like she knows what she is doing. I asked if SHE could send me an emailed confirmation, and she said, "Sure, you'll get it once the system processes it, which should be in the next 24 hours." Circle of *** #3 - Sunday - Concerned that I haven't received an email confirmation, I call MF back--they have Sunday hours, which makes me pleased--and ask for Steve or Kaylee.
Instead, I get Danielle. She says, "I'm sorry, but I don't see any record of you having placed a cancel order request." Punching fictive kittens in the face for this calamitous reality, I insisted that I spoke to Steve and Kaylee. She said, "Again, sir, I don't see any notes on your account." Again, I explained that I tried canceling my order on Saturday, the same day that I placed the order, and I just want the order canceled; and I explained that it hadn't even shipped yet. She said, "Well, what Kaylee said sounds right.
We do all of these Return to Sender requests by email. We're not equipped to communicate with UPS by any other means. But, those happen rather quick." I asked her to note my account, send me an emailed confirmation of SOMETHING denoting that I'd placed a bona fid cancellation and corroborate my sanity. Circle of *** #4 - Monday - Day 2 of this fiasco, and my credit card is formally charged for the order that I've been trying to CANCEL since Saturday.
And, I get a confirmation email that my order has SHIPPED. Furious, I call MF and ask for Steve, Kaylee, or Danielle; but I get Josh. He says, "So, I definitely see that someone placed a Return to Sender request on your merch, but it takes 24 to 48 hours for UPS to put that into effect. And, since you paid for Next Day shipping, they may not get it until it arrives at your house." I'm erupting like Van Halen.
Josh suggests that I contact UPS. Circle of *** #5 - Monday, Part 2- I call UPS, but I can't get anything but Stephen Hawking's dysembodied voice on the phone. So, I call my local UPS control center and plead for help. Olga says that she'll place a Return to Sender request for me because THERE ARE NO RETURN TO SENDER REQUESTS -EVEN PENDING- for my packages, which implies that MF is full of BS and hasn't done FA for me, like they want the merch sent to me so that they can force the delivery of a package THAT I DON'T WANT to reap the hefty boon of my next-MF!-day-shipping.
Circle of *** #6 - Monday, Part 3 - I call MF and navigate the menu like Chirrut under bedsheets. I ask for Steve, Kaylee, Danielle, or Josh, but I get Bob. I explain that I spoke to Olga @ UPS, and they have no record of ANY Return to Sender request even "PENDING" for my packages. He sees some notes about my previous calls and decides to berate ME for being impatient.
I tell this Duke of the Fuckwhits that I I've been fed misinformation ever since I attempt canceling my order within hours of its inception only to be taken for the proverbial ride. This guy clearly doesn't understand how customer service works, so I Lonely Island the receiver and shut him up. Circle of *** #7 - Tuesday - My order is in the next state over. No return to sender request appears on the itinerary.
No email confirmation about my cancellation has arrived. No refund has appeared...all because the MF merch is speeding towards my home like a retarded Water Boy. So, I call my UPS distribution center and plead for someone to write a note to the delivery drive. Sandy kindly obliges.
She even signs me up for UPS MyChoice and says, "Now, we've set the package to be undeliverable if you're not home AND if you can't/won't sign for it. This is a good contingency." Circle of *** #8 - Tuesday, Part 2 - The order has arrived at the distribution center and is Out for Delivery. Unfortunately, I'm at work, so I won't be present to refuse the merch. This time, I compose an email to MF HQ and write my entire narrative, timestamping my UPS Tracking screenshots and saying in no uncertain terms that I DON'T WANT THE *** MERCH COMING TO ME BECAUSE I'VE BEEN TRYING TO CANCEL & RETURN BEFORE MY ORDER EVEN ARRIVES, AND ALL SINCE SATURDAY!
I get a response. Nobody put their name, but I got a phone number with a "personal" extension. This person's real name is Elisha, and she is the ONLY person at MF who did anything constituting proper customer service. I gave her my entire sob story, speaking to Steve, Kaylee, Danielle, Josh, Bob, (and Olga and Sandy at UPS).
She not only REFUNDS my shipping that very same MINUTE (and I see it appear as a pending REFUND in my checking account), but she gets my merchandise turned around before it arrives at my doorstep! Circle of *** #9 - August 14th, 2017 - Monday - I log into my checking account and, lo 'n behold, I see two pending refunds (for each item that I purchased from MF.) Its over. Its finally over. tl;dr -- It took me 12 days and chatting with 9 people to cancel a shipment that I didn't want since the (non-business) day that I ordered it.
*** these guys.
Thanks Elisha. But *** MF.
Preferred solution: Close Your Business and Hang Yourselves
Awful experience!
Stay as far away from this company as possible!
Won’t exchange my guitat
This is a pro scam website, watchout!
Lost order
- Product
- Products
- Changed delivery method
- Changed delivery method
Incompetant thieves
After screwing up my Christmas present (the only one my son was getting) and shipping HALF of a desk, they then told me the only way I was going to get the desk now was to send them back their screw up, pay more money to get another desk shipped that would get there well after Christmas, and then some day they would refund my money for the original purchase. After I shipped them their junk, they refunded part of my payment and then proceeded to ignore my emails.
I had to open a case against them via PayPal to get my money back.
I promised that if I didn't get this resolved, I would spread their name on every review site I could find, so here you go. This organization is a joke and should be avoided at all costs.
Preferred solution: Full refund
Lousy Customer Service
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You were bought for $69 ?
Robert, your guitar is broken last year.