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2.1

I purchased a guitar & case on a Saturday with expedited shipping. When I noticed that the guitar's description did NOT match the confirmation email/item link sent to me, I decided, "wow, bogus description, I didn't want a blemished guitar", I decided to cancel my order same-day.

I screen cap'd both the online description and the one sent to me by email for posterity. There are 9 levels (much like Dante's inferno) that I had to descend before the nightmare ended and my refund got back to me from Musician's Friend (aka MF, rhymes with Mother Flocker.) Names changed to protect the innocent. Circle of *** #1 - August 5th, Saturday, Part 1 - When I called to cancel my order a few hours after placing my order, Steve, who sounded like a stoned sloth, answered. "Oh, sure, send the stuff to me and I'll scope it out." After reviewing my screen caps, he said, "Wow, you're right.

That's our bad. No problem on cancelling at all! The merch was already picked [to be ready for shipment], but [the people who handle the shipping] will see that you don't want it." I asked for an emailed confirmation of my request. He said, "yep, you should get it in a few hours." Circle of *** #2 - Saturday, Part 2 - Eight hours after placing my cancellation and no email confirmation in sight, I called MF and asked for Steve.

Instead, I got Kaylee. She said, "Oh, sorry about what the other guy told you. I don't see any notes that he has done anything. By the way, we can't stop items like this.

I have to place a Return to Sender request and hope the merch turns around. Shouldn't be an issue. And since the merch won't leave the warehouse, you won't be charged ~$70 for the next-day shipping." So, I'm more irritated than a virgin unicyclist that Steve lied, but elated that Kaylee sounds like she knows what she is doing. I asked if SHE could send me an emailed confirmation, and she said, "Sure, you'll get it once the system processes it, which should be in the next 24 hours." Circle of *** #3 - Sunday - Concerned that I haven't received an email confirmation, I call MF back--they have Sunday hours, which makes me pleased--and ask for Steve or Kaylee.

Instead, I get Danielle. She says, "I'm sorry, but I don't see any record of you having placed a cancel order request." Punching fictive kittens in the face for this calamitous reality, I insisted that I spoke to Steve and Kaylee. She said, "Again, sir, I don't see any notes on your account." Again, I explained that I tried canceling my order on Saturday, the same day that I placed the order, and I just want the order canceled; and I explained that it hadn't even shipped yet. She said, "Well, what Kaylee said sounds right.

We do all of these Return to Sender requests by email. We're not equipped to communicate with UPS by any other means. But, those happen rather quick." I asked her to note my account, send me an emailed confirmation of SOMETHING denoting that I'd placed a bona fid cancellation and corroborate my sanity. Circle of *** #4 - Monday - Day 2 of this fiasco, and my credit card is formally charged for the order that I've been trying to CANCEL since Saturday.

And, I get a confirmation email that my order has SHIPPED. Furious, I call MF and ask for Steve, Kaylee, or Danielle; but I get Josh. He says, "So, I definitely see that someone placed a Return to Sender request on your merch, but it takes 24 to 48 hours for UPS to put that into effect. And, since you paid for Next Day shipping, they may not get it until it arrives at your house." I'm erupting like Van Halen.

Josh suggests that I contact UPS. Circle of *** #5 - Monday, Part 2- I call UPS, but I can't get anything but Stephen Hawking's dysembodied voice on the phone. So, I call my local UPS control center and plead for help. Olga says that she'll place a Return to Sender request for me because THERE ARE NO RETURN TO SENDER REQUESTS -EVEN PENDING- for my packages, which implies that MF is full of BS and hasn't done FA for me, like they want the merch sent to me so that they can force the delivery of a package THAT I DON'T WANT to reap the hefty boon of my next-MF!-day-shipping.

Circle of *** #6 - Monday, Part 3 - I call MF and navigate the menu like Chirrut under bedsheets. I ask for Steve, Kaylee, Danielle, or Josh, but I get Bob. I explain that I spoke to Olga @ UPS, and they have no record of ANY Return to Sender request even "PENDING" for my packages. He sees some notes about my previous calls and decides to berate ME for being impatient.

I tell this Duke of the Fuckwhits that I I've been fed misinformation ever since I attempt canceling my order within hours of its inception only to be taken for the proverbial ride. This guy clearly doesn't understand how customer service works, so I Lonely Island the receiver and shut him up. Circle of *** #7 - Tuesday - My order is in the next state over. No return to sender request appears on the itinerary.

No email confirmation about my cancellation has arrived. No refund has appeared...all because the MF merch is speeding towards my home like a retarded Water Boy. So, I call my UPS distribution center and plead for someone to write a note to the delivery drive. Sandy kindly obliges.

She even signs me up for UPS MyChoice and says, "Now, we've set the package to be undeliverable if you're not home AND if you can't/won't sign for it. This is a good contingency." Circle of *** #8 - Tuesday, Part 2 - The order has arrived at the distribution center and is Out for Delivery. Unfortunately, I'm at work, so I won't be present to refuse the merch. This time, I compose an email to MF HQ and write my entire narrative, timestamping my UPS Tracking screenshots and saying in no uncertain terms that I DON'T WANT THE *** MERCH COMING TO ME BECAUSE I'VE BEEN TRYING TO CANCEL & RETURN BEFORE MY ORDER EVEN ARRIVES, AND ALL SINCE SATURDAY!

I get a response. Nobody put their name, but I got a phone number with a "personal" extension. This person's real name is Elisha, and she is the ONLY person at MF who did anything constituting proper customer service. I gave her my entire sob story, speaking to Steve, Kaylee, Danielle, Josh, Bob, (and Olga and Sandy at UPS).

She not only REFUNDS my shipping that very same MINUTE (and I see it appear as a pending REFUND in my checking account), but she gets my merchandise turned around before it arrives at my doorstep! Circle of *** #9 - August 14th, 2017 - Monday - I log into my checking account and, lo 'n behold, I see two pending refunds (for each item that I purchased from MF.) Its over. Its finally over. tl;dr -- It took me 12 days and chatting with 9 people to cancel a shipment that I didn't want since the (non-business) day that I ordered it.

*** these guys.

Thanks Elisha. But *** MF.

Reason of review: Poor customer service.

Monetary Loss: $100000.

Preferred solution: Close Your Business and Hang Yourselves.

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You did not lose $100,000.00

It is absurd to even state that.

Your complaint is too long and pouty to read.

Next time either patronize local business or Sweetwater.

You are actually not cool enough to be a musician.

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