Not resolved
1 comment

I bought a $500 gift card from a person that was not going to use it and wanted cash. I got a little bit of a deal. I called MF with the person selling the gift card right next to me and explained what I was doing. MF rep said "No Problem".

Ordered guitar , received guitar , guitar was defective.

Called MF and once again explained that I purchased partially with gift card that originally was not mine and partial cash. MF rep said "No Problem". When we receive the guitar we will credit the partial cash to your account , when you see that in your account call us back and we will credit the gift card amount to your account , " NO PROBLEM"

When I saw the cash amount refunded I called and was told the money went back to the original owner of the card , nothing they could do. They told me it was my fault for purchasing the gift card.

I refuse to be the victim here, I was up front every time when talking with MF reps and was told "No Problem"

Also . reading their return policy , it states " If for any reason you're not completely satisfied with your purchase of a new item, simply return it in its original condition within 45 days of purchase (see exceptions below) and we'll give you a full refund"

It says nothing in the exceptions about gift cards.

Joe DiModica

Monetary Loss: $699.

Had an Experience with Musicians Friend?

Write a review


Terms of Service
Post Comment

Hi Dimodica,

My name is Chris, I work for Musicians Friend. I am sorry to see the trouble you had with the gift certificate refund, please email me your details so I can look into this for you, I don't want to leave you hanging. Email me at as soon as possible, thanks!

Chris M.

Musician's Friend Customer Care

You May Also Like

Delaware Fine Art Auction - Not living up to their promises Delaware Fine Art Auction " On June 1st, 2017 I purchased 2 Warhol artworks at auction from Delaware Fine Art Auction. I purchased lot #112: Warhols t-shirt and lot#113: Warhols Coca-Cola Bottle. Delaware Fine..." Read more Quibids tricks you into paying more $$$ Quibids "I just recently decided to start bidding on Quibids. I thought it was pretty nice, until I decided to hover my mouse over one of my competitors. I looked at..." Read more Tradesy - Unfair Sales Practices Review from Philadelphia, Pennsylvania Tradesy "I'm an avid seller of designer purses and Shoes. Over the past 3 months, I've sold 11,000$ worth of purses with them. Clearly, my items are very high end and..." Read more Gazelle - They offered $200, I sent a perfect iPhone and then got an email that the back was cracked Gazelle "I got an offer of $200 for my iPhone 5. I accepted the offer and sent them a perfect phone. Today they emailed me that upon inspection the back of..." Read more Daniels Jewelers - *** daniels jewelry Daniels Jewelers "They should go out of business and die there pushy and go against people agency, and the force you to buy something, i would love to destroy the conpany, they..." Read more Calatlantic Homes - Buyer Beware Calatlantic Homes "Garage door wood shrunk and left unpainted grooves in door. Builder says "sorry, paint touchup already done". Ours is the only garage door on street that looks this bad. This..." Read more Sa Painting And Remodeling - Sebastian Arlegui And Jose Barahona - Botched Bathroom Remodel SA Painting and Remodeling Sa Painting And Remodeling - Sebastian Arlegui And Jose Barahona "On July 26, 2017 SA Painting and Remodeling LLC, Sebastian Arlegui and Jose Barahona, agreed to fix my bathroom. The bathroom is now in need of repair due to the..." Read more Chopretail - Horrible Experience Chopretail "I am a new mother and purchased a Spectra S2 pump from Chop Retail via Walmart. I like to be a prepared mother and ordered the pump 4 months before..." Read more