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Pissed Consumer Interviews ?

This was suppose to be a slightly use guitar with pic marks...i live in Canada so I have to pay a additional 67$ to get the guitar from the Canadian Custom fee...upon opening the box...i notice that all the strings were all in tune...they did not loosen the tension on the strings.. the worse was a 2 inch by 2 inch chunk of the body rip out and reglued offset..plys on the neck the finish was worn off on both side..sow when you slide your hand up and down you go from slick to ruff...i would never sell a guitar in this condition...total B.S... .they told me to send it back...but I need to repay the Canadian Custom fee...they won't pay for it...no class...very poor customer support..they should be a shame for selling a piece of sh t like that...if you order a use guitar from them...be smarter than me and asked for many pictures of all the guitar...
Since they started using recaptcha for login verification, the site is a pain. So irritating that one cannot login in like we do with thousands of other accounts with being forced to take a quiz to prove I’m not a robot. What a bunch of crap and has made me go to other...
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MusiciansFriend
MusiciansFriend

Thank you for the feedback. We apologize for the inconvenience this has been for you. If you could please email us your feedback at GearHeads@musiciansfriend.com, we'd love to...

#1372570
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Musicians Friend - PA system order and delivery were a nightmare!
Musicians Friend - PA system order and delivery were a nightmare!
Musicians Friend - PA system order and delivery were a nightmare!
Ordered a PA that was “back ordered”. MF finally said the ordered was shipped weeks later. They used ABF Freight (another disasterpus company) who missed two scheduled delivery dates (without even a phone call to tell me they weren’t showing) and when it finally...
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MusiciansFriend
MusiciansFriend

NumbSeaTurtle, We are sorry to hear about the condition your package was delivered in and apologize for any inconveniences. Could you please give us a call at 800-449-9128 or ...

1.0
#1337232
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Ordered a pedal, went through checkout, paid with paypal and when I checked my bank account turns out Musician's Friend charged me sales tax after the fact. I also live in a state that MF has no physical presence in. The amounts in my Order Summary and Pay Pal email...
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MusiciansFriend
MusiciansFriend

Thank you for the feedback and I'm sorry to hear you feel this way. We do charge sales tax in quite a few states now due a recent Supreme Court ruling, states have the authori...

#1327926
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Beware of nonexistent returns. Their site says that returns or no hassle. I placed an order for around $100. When I received my order, I realized a $23 item was incorrect. I ordered the wrong item. They say on their receipt to call first when returning an item. I...
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#1309934
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Complaint Type: Refund / Exchange Issues Description of Complaint: Ordered and received an item, but decided against it, and wished to return it unopened. I was assured by the business website that returns and exchanges were not a problem. I was also referred to a...
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#1288235
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Rubbish online music store who could care less about addressing the customers needs and concerns. Ordered a Midi controller and was informed that is would arrive at the end of the week for a gift. Low and behold when I check customer service three days later the...
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1.0
#1204941
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This company is absolutely awful. I placed an order for a sound system in November, with a check sent to them on January 4th. It is now 2 months later, and I have not received my order yet. I have been emailing them, with no one replying, UNTIL I threatened to file a...
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#1201240
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This company is horrid. I ordered a sound system in December, cut them a check on January 4th, and still have not seen my order, almost 2 months later. They have been ignoring my emails, and I have sent an account manager 3 emails with the information she requested to...
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Anonymous
Jamesonlaw

I had a similar experience and when the PA showed up, it was missing pieces and parts were damaged. I rejected the shipment and I am disputing the charge on my credit card.

Anonymous
Harry

It's 2018 who orders things online and pays with a check???

#1200668
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I found a case that was described and pictured as an original Gibson j-45 hardshell case. I paid €119.99 for it. Free shipping. I received a totally different case for an electric guitar. I called customer service for the return, and they said they didn't have the case...
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1.0
I didn't like
  • Having to pay for their mistake
#1188366
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Contact Musicians Friend

Mailing Address:
Musician's Friend, Inc.
PO Box 7479
Westlake Village, California 91359
United States
Phone:
(801) 501-8110
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Contacted them 3times about order told them didn't receive order. I was told couldn't get refund until they heard from USPS .A bunch of bull crap I'll never do any more business with musicians friend ever again
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I liked
  • Changed delivery method
  • Products
  • Product
I didn't like
  • Changed delivery method
#1188209
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