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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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1 comment

I just ordered two speakers. When I selected the items the website indicated that the items were in stock.

So I proceeded with the purchase. I get an email less than 12 hours later that the items are on back order. And only 1 speaker will be shipped. This seems to be a growing scam as I experienced the same issue with PSSL.com.

I order three different items where the web site said that the items were in stock. Only to get an email 24 hours late that they were on back order with no information when the items would be delivered.

As a result it took over a month and a half for PSSL to fulfill my order. I don't think anyone is in the habit of wasting time, money and resources to pay for things they need to use and not have them.

Reason of review: Order processing issue.

Monetary Loss: $1300.

Preferred solution: Deliver product or service ordered.

I didn't like: Paying for product not available when on back order.

Company wrote 0 private or public responses to the review from Aug 17, 2016.
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Anonymous
Salt Lake City, Utah, United States #1200713

I would like to apologize for any inconvenience this caused you. Can you please email us your order information to Gearheads@musiciansfriend.com so we can look into this further for you? I would like to help you if I can.

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