I ordered a Tascam DP-32 from Musicians friend on April of 2014. The representative told me that if I purchases the warranty for 89.99, all problems would be covered including shipping and that the unit would be replaced.
Inside 2 months the unit showed problems with a popping sound when rewound and then played. Musicians Friend, when called, refused to cover the warranty as described by the representative. When I told them what was described, they said "it only covers repairs". And, " the written agreement states that it only covers repairs".
When I told them that I had never been shown or heard of the "written agreement", they told me that I should have looked it up online. When I stated that I was not informed of this option or agreement when making the purchase and there for it is "not a valid contract" due to the lack of appropriate information supplied by them, the manager said "you should have looked it up". No matter what logic was presented, Musicians Friend found a way to make it my fault despite all facts. I was a customer since 1981.
I am a long term college degreed musician, music educator, repairman and performing and recording artist. They have become vial at best.
Monetary Loss: $688.